What is Navidium Shipping Protection?

Navidium Shipping Protection covers you for loss that may occur during the shipping process. This coverage is automatically available for all orders. You can choose to disable it if you are not interested in this service.

Shop securely with Navidium Shipping Protection. Don't worry about the safety of your purchase. Have peace of mind knowing your order will arrive safely and on time.

Q: What is Navidium?

Navidium is a shipping protection service that provides customers with an additional layer of protection for their online purchases. Navidium ensures customers' packages arrive safely and on time. They guarantee this despite any issues which may arise during the shipping process.

Q: How do I file a claim for a lost or damaged package?

Please email us at: info@thesmokingvibes.com containing the details of your order. This should include the order number and a description of the issue encountered. After submitting the claim, our team will investigate the incident and reach out to you with an update.

If the claim will be approved, you will receive a replacement product, depending on the situation. 

Q: Doesn't Smoking Vibes cover lost or damaged packages?

We take customer success very seriously and always try our best to resolve issues for our customers as quickly as possible. Unfortunately, we do not have control over the services provided by third-party shipping companies.

Purchase shipping insurance with Navidium. This makes completing a claim easier and faster. It also helps resolve shipping issues quickly.

Please note: If a tracking number indicates that your package has been marked as 'delivered,' the Navidium Protection Plan does not provide coverage in such instances, and we are not responsible for sending you a replacement package.

Q: What if my package gets lost? If Navidium replaces it by ordering a new product for me, what if that package gets lost too?

Yes! Any replacement orders that are placed by Navidium are still insured by Navidium.